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Blacklisted users

Contents​

What are blacklisted users?​

Blacklisted users are created in the system when your software license is insufficient for the number of users picked up in the Directory. The users will be blacklisted at random and they will not be logging calls.

To identify the total number of users currently logged in the system, point your mouse cursor at the tab TIM Enterprise is running in to display your license usage and license count. If you are over your allotted amount of users you can follow the next set of instructions to get back below your current count to begin logging all calls again.

If the total number of users exceeds your license count, you can contact our Sales team to purchase more licenses for your users, alternatively you can check if any of the following applies:

  • DDI numbers are picked up as extensions, in which case you can merge the DDIs with their extension number or set them to not log calls
  • You have old extensions that you don't wish to monitor, in which case you can set these extension to not log calls

Setting users to not log calls​

Follow the steps below to set a user to not log calls:

Locate the extension you want to set to Do not log in the Directory, click on it and select Properties.

blacklisted user properties selection

Click on the Features tab and tick the box Do not log calls for this user, as shown below:

blacklisted user properties

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For the changes to take effect, you need to restart the TIM Enterprise service.

Merging a DDI with its extension​

Follow the steps below merge a DDI with its extension in TIM Enterprise:

Locate in the Directory the extension number whose DDI you want to merge, click on it and select Properties.

blacklisted user properties selection

A new window will open, displaying the general properties of the selected object. In the Alternative ext field, enter its DDI number and click on the Save button, as shown below:

blacklisted user alt extn

Locate the user object created for the DDI number in the Directory, click on it and select Delete to remove the object from the Directory, as shown below:

delete user

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For the changes to take effect, you need to restart the TIM Enterprise service.